Refund policy

Return and Refund Policy

Customers must request a return within 14 days of delivery. Once approved, the item must be shipped back within 7 days.

Items must be unused and in their original packaging. Hair must not have been worn, installed, washed, cut, colored, or otherwise altered.

Please contact us with your order number before sending a return to receive approval and return instructions.

Refunds will be issued to the original payment method after we receive and inspect the returned item and confirm it meets these conditions. Approved refunds will be processed within 5 business days. Your bank or payment provider may require additional time to post the refund.

If your order arrives damaged or you receive the wrong item, please contact us promptly so we can resolve the issue.